listing · Citi
Head of AI Customer Experience
Banking & lending · New York, New York, United States, Irving, Texas, United States · posted Oct 1, 2026 · status open (checked Oct 13, 2026)
“This role is responsible for helping define what a One Citi customer experience looks like in an AI-first world.”
Posting scorecard
| Check | This record | Peers |
|---|---|---|
| Reporting line | Not stated | stated in 17 of 61 listings |
| Scope (pilots / production) | Not stated | stated in 14 of 61 listings |
| Budget ownership | Not stated | stated in 3 of 61 listings |
| Team / direct reports | Stated leads a team Build, lead, and develop a high-performing team of product managers and product leaders, creating a culture of accountability, innovation, and customer obsession. | stated in 27 of 61 listings |
| Pay | Stated Primary Location Full Time Salary Range: $170,000.00 - $300,000.00 | stated in 40 of 61 listings |
Pay position
$170,000–$300,000 · midpoint $235,000 · rank 21 of 40 listings with stated USD pay (1 = highest) · median of stated midpoints $237,400, so this one sits below the median.
Our read Opinion
About as forthcoming as the typical listing (2 of 5 checks stated; peer average 1.7). Pro: states the team and pay; pay midpoint below the peer median. Con: silent on the reporting line, scope and budget ownership.
How this is built: each check is “stated” only when the source says it. Reporting line, scope, budget and pay are the record’s own fields; team means the source says the role leads a team or has no direct reports (quoted above when found). Peer rates compare like with like across the board. Pay midpoint is halfway between the lowest and highest stated amount. “Our read” is generated from these checks by a fixed template, not written by hand.
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